Understanding Your Insurance & Billing
We accept most major insurance plans and provide clear, upfront billing practices. Find everything you need to understand your coverage, payments, and how we handle claims.
Serving Denton, Corinth, Argyle & surrounding communities
We Accept All Major Insurance Plans
- Aetna
- Humana
- Medicare
- Oscar
- Cigna
- BCBS
- Ambetter
- United Healthcare
We work with most major insurance providers to ensure you receive the care you need. Don’t have insurance? We also offer affordable self-pay options and payment plans.
And many more! Call us to verify your specific plan.
How to Verify Coverage
Follow these steps to confirm your insurance covers visits to our practice.
Call Your Insurance Company
Ask if “Denton Family Practice Center” is in-network for your specific plan. The number is usually on the back of your insurance card.
Have Your Member ID Ready
Your member ID and group number help the representative quickly look up your benefits and confirm coverage details.
Contact Us for Assistance
Call us at (940) 383-8300 and we’ll help confirm what we can about your coverage. We’re happy to assist.
Please note: We cannot guarantee benefits accuracy. Only your insurance company can confirm the specifics of your coverage, including copays, deductibles, and coinsurance amounts.
Billing Basics
Understanding copays, deductibles, and coinsurance helps you know what to expect financially.
Copay
A fixed amount you pay at the time of your visit. Your copay amount depends on your specific insurance plan and is typically collected when you check in.
Deductible
The amount you pay out-of-pocket before your insurance starts covering costs. Deductibles reset annually, usually at the start of each calendar year.
Coinsurance
The percentage of costs you pay after meeting your deductible. For example, if your coinsurance is 20%, you pay 20% while insurance covers 80%.
Referrals & Prior Authorizations
Understanding when referrals are needed and how we handle authorizations.
HMO Plans
HMO plans typically require a referral from your primary care provider before seeing a specialist. We can help coordinate these referrals when needed.PPO Plans
PPO plans generally do not require referrals to see specialists. You have more flexibility to see providers both in and out of network.Turnaround Time
Referrals are typically processed within 2–3 business days. Prior authorizations may take longer depending on your insurance company’s requirements.What to Bring
Bring your insurance card and PCP assignment letter (if applicable). This helps us verify your coverage and process any needed referrals efficiently.How to Verify Coverage
Sometimes claims are denied, but there are steps we can take together to resolve the issue.
HMO Plans
HMO plans typically require a referral from your primary care provider before seeing a specialist. We can help coordinate these referrals when needed.Contact Our Office
If you believe there’s an error, call us at (940) 383-8300. We’ll review the claim and re-submit with corrected information if needed.Appeal the Decision
If the denial stands after correction, you have the right to appeal. We can assist with providing medical documentation to support your appeal.Be patient: The claims and appeals process can take time. We recommend keeping copies of all correspondence with your insurance company and our office.
Labs & Imaging Billing
Understanding how laboratory and imaging services are billed.
Laboratory tests and imaging studies are often processed through partner facilities that bill your insurance directly.
You may receive a separate statement from the lab or imaging center in addition to any charges from our office.
If you have questions about a lab or imaging bill, contact the facility listed on your statement.
Insurance & Billing FAQs
Common questions about coverage, payments, and billing.
Do you accept my insurance?
We accept most major insurance plans including Aetna, Blue Cross Blue Shield, Cigna, Humana, Medicare, Oscar, UnitedHealthcare, and Ambetter. Please bring your physical card and ID so we can verify benefits on arrival.
Do you accept patients without insurance?
Yes! We welcome self-pay and cash-pay patients. We offer competitive rates for uninsured patients and those with high-deductible plans. Call (940) 383-8300 for pricing information.
How are labs billed?
Most laboratory tests are processed through partner labs that bill your insurance directly. You may receive a separate statement from the lab in addition to any charges from our office.
When is my copay collected?
Copays are collected at the time of your visit during check-in. Please bring your insurance card and a form of payment to every appointment.
What payment methods do you accept?
We accept all major credit and debit cards, HSA/FSA cards, cash, and checks. We also offer payment plans for qualifying patients.
How do I pay my bill online?
You can view statements and make secure payments through our patient portal. Access it anytime from your computer or mobile device.
What if my claim is denied?
Review your Explanation of Benefits (EOB) first, then contact our office. We’ll review the claim and re-submit with corrections if needed, or help you through the appeals process.
Do you offer payment plans?
Yes, we understand healthcare costs can be significant. We offer flexible payment arrangements for qualifying patients. Contact our billing department at (940) 383-8300 to discuss options.
How do referrals work?
HMO plans typically require a referral from us before seeing a specialist. PPO plans generally do not. Referrals are processed within 2–3 business days.
What should I bring to my visit?
Bring your photo ID, insurance card, and PCP assignment letter if applicable. Having these ready ensures a smooth check-in and accurate billing.
Ready to Meet Your New Doctor?
Same-day and next-day appointments available. Walk-ins welcome. We’d love to care for you and your family.
Office Hours
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thrusday
8:00 AM - 5:00 PM
Firday
8:00 AM - 5:00 PM
Saturday
By Appointment Only
Sunday
Closed